Warranty & Guarantee

Product Warranty

Necker Marketing Sdn Bhd (0691248-V), trading under the brand name Duocai, stands behind the quality of our products. We offer a comprehensive warranty on all Duocai products to ensure your satisfaction and confidence in our brand.

We guarantee that our tents, pergolas, and awnings are free from defects in materials and workmanship under normal use and service. The warranty period varies depending on the product. Please refer to the specific product documentation or contact our customer service for detailed warranty information.

If any defects are found within the warranty period, Necker Marketing Sdn Bhd (0691248-V) will repair or replace the defective part(s) at no additional cost to you.

Satisfaction Guarantee

At Necker Marketing Sdn Bhd (0691248-V), customer satisfaction is our top priority. We are confident in the quality and performance of our Duocai products, and we want you to feel the same way.

If you are not completely satisfied with your purchase for any reason, you may return the product within 30 days of receipt for a full refund or exchange. This satisfaction guarantee ensures that you can shop with confidence and peace of mind.

For warranty claims or to initiate a return under our satisfaction guarantee, please contact our customer service team. We are committed to providing excellent service and ensuring your complete satisfaction with Duocai products.